New service methodologies are currently available and are proven to enhance your success.
Industry Links
IIB North America (Institute for Independent Business) is a not-for-profit research, training and accreditation organization. Since 1984 the Institute has been providing invaluable information and access to assistance to meet the needs of independent businesses.
tSMF (IT Service Management Forum) is the only internationally recognised and independent organisation dedicated to IT Service Management.
itSMF USA (IT Service Management Forum USA) enables member organizations to achieve measurable operational excellence by introducing, developing and promoting IT Service Management Best Practices.
AFSM International provides knowledge, fellowship, and career connections for customer services and support executives and managers.
HDI provides targeted information about the help desk and customer support industry.
Customer Care Institure assists Customer Care professionals with improving the delivery of corporate Customer Care.
Customer Support Consortium is a non-profit alliance of customer service organizations that are working together to solve industry-wide challenges.
Association of Support Professionals is a membership organization for technical support managers and professionals, specializing in support center research and Web-based support.
IIB North America (Institute for Independent Business) is a not-for-profit research, training and accreditation organization. Since 1984 the Institute has been providing invaluable information and access to assistance to meet the needs of independent businesses.
tSMF (IT Service Management Forum) is the only internationally recognised and independent organisation dedicated to IT Service Management.
itSMF USA (IT Service Management Forum USA) enables member organizations to achieve measurable operational excellence by introducing, developing and promoting IT Service Management Best Practices.
AFSM International provides knowledge, fellowship, and career connections for customer services and support executives and managers.
HDI provides targeted information about the help desk and customer support industry.
Customer Care Institure assists Customer Care professionals with improving the delivery of corporate Customer Care.
Customer Support Consortium is a non-profit alliance of customer service organizations that are working together to solve industry-wide challenges.
Association of Support Professionals is a membership organization for technical support managers and professionals, specializing in support center research and Web-based support.
Contact Us
There are two ways to contact us. Send us a detailed email at info@rmcanally.com or complete and submit our form.
R. McAnally & Associates, LLC (RMA)
delivers fee-based strategic/
tactical guidance and assistance in three related disciplines.
Service Strategy Planning Providing a clear overall direction and purpose for service-related initiatives, programs and operations.
Service Systems Optimization Integrating and packaging multiple-customer-facing services transforming your set of customer-facing services into a compelling service proposition.
Service Program Management Guiding and directing in the planning and execution of broad-scope programs within your product development or service delivery organizations.
Professional Training
Customized training programs and seminars designed with your specific requirements and needs in mind.
Documentation Providing and incorporating the written documentation designed to enhance and support your company's processes and procedures and training program.
Problem Management Analysis Building problem management methodology into your service support business to minimize the adverse impact caused by errors within the IT infrastructure using Reactive and Proactive management.
What is a management consultancy?One definition of a management consultant (sometimes called strategy consulting) refers to the practice of helping companies improve performance through analysis of existing business problems and development of future plans to remove those problems.
Management consulting may involve the identification and cross-fertilization of best practices, analytical techniques, change management and coaching skills, technology implementations, strategy development or even the simple advantage of an outsider's perspective. Management consultants generally apply formal frameworks or methodologies to identify problems or suggest more effective or efficient ways of performing business tasks.
RMA offers you this, and more, by applying a very common-sense approach to prioritizing and segmenting clients based on a client's business, client's needs and client's requirements.
