Why You Choose Us
Exceptional customer service is the single most critical market differentiator in business.
A services-focused mindset and skillset, amplified by an understanding of the importance of seeking the customer’s perspective.
Specialized expertise from a small, nimble team with years of industry knowledge and experience.
Specialized programs, such as process review and re-engineering; relationship review and management.
Exceptional customer service is the single most critical market differentiator in business.
A services-focused mindset and skillset, amplified by an understanding of the importance of seeking the customer’s perspective.
Specialized expertise from a small, nimble team with years of industry knowledge and experience.
Specialized programs, such as process review and re-engineering; relationship review and management.
Contact Us
There are two ways to contact us. Send us a detailed email at info@rmcanally.com or complete and submit our form.
RMA offers a wide range of service choices. You can choose from any or all of the services we offer and RMA can, working with you, customize a package to address your specific needs.
- Service Strategy Planning and Development — providing complete analysis, program planning, budget identification, strategic initiatives and on-going program oversight to facilitate continual improvement and innovation, focused on advancing capability and market position for strategic programs in the private and public sectors.
- Program Management Services — providing comprehensive program management services for private and public sector clients. These services range from the establishment of program objectives to the application and tailoring of best practices, as well as providing on-site management and technical skills to execute all phases of the program effectively.
- Program Management Advisory Services — offering a wide range of program management consulting services to public and private sector clients. Our advisory services range from a one-time diagnostic to the practical application of program management best practice processes, techniques, and tools tailored to the client environment.
- Systems Acquisition Management Services — assisting clients develop and implement innovative approaches that facilitate the effective and efficient acquisition of hardware, software, systems, or services.
- Foundation Services — assisting client organizations in strategic planning, program implementation, and program evaluation. We help clients define policy and programmatic issues, manage operational and research programs, design and conduct program evaluations, and develop communication strategies so that creative and productive investments can be made.
- Service Strategy Planning and Development — delivering capability and requirements analyses, program planning, budget identification and approval, and on-going program oversight and assistance.
- Service Systems Optimization — transforming your set of customer-facing services into a compelling service proposition.
- Service Program Management — working with you to provide guidance and direction in the planning and execution of broad-scope programs within your product development or service delivery organizations.
- Service Planning Methodology — assuring that all your program planning and development activities effectively deliver relevant functionality to targeted stakeholders.
- Services Review
- Service Packages
- Program Planning
- Program Management — offering services ranging from the establishment of program objectives to the application and tailoring of best practices, as well as providing on-site management and technical skills to execute all phases of the program effectively.
- Program Management Advisory Services — providing advisory services ranging from a one-time diagnostic to the practical application of program management best practice processes, techniques, and tools tailored to your environment.
- Systems Acquisition Management Services
- Project Management
- Business Planning and Development
- Business Process Engineering
- Relationship Management — evaluating, mediating and resolving problematic, communications-related issues between clients and suppliers and/or vendors.
- Services Cost Modeling
- Customer Service Quality Assurance
- Professional Training
- Process/Productivity Analysis — assisting our clients align services to business strategy, prioritize critical work requests and plan internal resources and redesigning processes to work more efficiently; and, designing and institutionalizing metrics for process improvements.
- Problem Management — building problem management methodology into your service support business to minimize the adverse impact caused by errors within the IT infrastructure using Reactive and Proactive management.
- Incident Management
- Documentation — creating program and process documentation development and management, including user manuals and training materials. Editing and review services are also provided for your existing documentation and manuals.
